I hate to say it but good luck. When it comes to Glacier bay or Pegasus faucets you get what you pay for. Home Depot is the exclusive retailer of these brands and they would rather sell you a new faucet than sell you parts to repair it. These faucets are made as inexpensively as possible in a factory overseas. There are parts available somewhere but just doing a search online can leave a customer very confused. Especially if you don’t know the exact part that you are looking for.
Parts can be ordered online but there is always a risk that what you see isn’t going to be what you need. For a long time Glacier Bay and Pegasus didn’t even have a website for customers to look up info. They finally created a website but finding any helpful info on is nearly impossible. For example, here is a “helpful” hint from the glacierbayfaucet.org site found on the parts page: “One particular suggestion you could make use of to uncover the correct part for the sink will be the power of the World Wide Web. It is relatively simple simply use the search phrase “glacier bay faucet” + parts and you may substitute parts using a much more specific key phrase so that you can drill down and look for a particular component. For example if you have a product number you are able to research in this way and make use of the model number combined with key phrase. There are lots of online faucet retailers which focus on outright sink components and you’ll discover that they can carry what exactly you need.”
As you can see the “parts” page of the Glacier Bay website itself has no useful info on how to find parts. In fact at the bottom of the page is a customer comments section where you can read for yourself about all the issues people have with Glacier Bay faucets including finding available parts.
Glacier Bay faucets are made to be thrown away plain and simple. They fall into the category of “planned obsolescence“. In other words, the designers of the faucet make it look and sound good enough that you’ll buy it with the intention that in a few years it’s going to fail and you will have to buy a new faucet. They also sell these faucets so cheaply that throwing away the old one doesn’t seem like that big of a loss. ( check out my blog about repairing vs. replacing faucets for more info on this).
With all that said, there are a few parts available if you now where to look. At our store we have a few stems that work for a couple of models of Glacier Bay faucets. I know that “a few” and “a couple” doesn’t sound real promising but it’s better than nothing. You can also try going to Home Depot to see if they could help. The reality is that I wouldn’t recommend buying a Glacier Bay or Pegasus faucet. If you own one and need parts you may be out of luck.
For info on how to change a faucet stem check out the blog dripping faucet
To contact LeVahn Brothers Plumbing call 763-551-8990
Stop in and see us at 12700 Bass Lake Road in Maple Grove, Mn 55369
Visit us on the web at levahnbros.com
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